The Official Record: Strategies for Case File Review

Case files are a vital method for institutional case processing. They are the “official record” of what happened in someone’s life. Case files include forms, reports, records, checklists, recordings, and transcripts. Review of case files is a crucial component of any assessment of an agency's response to violence against women. It can readily point us to adjustments in forms and other methods of documentation that can create a ripple effect that leads to improved case outcomes. Locating text, securing agreements, addressing confidentiality issues are frequent obstacles for communities engaged in this type of assessment. This webinar will cover strategies that communities have employed and tools available for paving the path to successful case file access and review.