The Northwestern District, Massachusetts: Report from the 2004 Safety & Accountability Audit

The Northwestern District of Massachusetts is made up of forty-seven municipalities, many of them small, isolated rural towns. This 2004 Audit reviewed 911/dispatch through police response, investigation and report writing. Six police departments were identified as representative of the diversity of the district. To that, the Audit team added the two regional dispatch control centers and the civil an dispatchers working within some of the participating police departments. This report includes detailed findings and recommendations.