(In)Visible Workings: A change-agent’s guide

(In)Visible Workings: A change-agent’s guide to closing the gap between what people need and what legal and human service institutions do.

These training materials, written by Ellen Pence, Ph.D., are designed to teach readers to recognize and account for twelve structural features of institutions that adversely affect the people who have been drawn into institutional processes as “cases” to be “managed”.